Everything Coqui does
What the AI does in your conversations, what the platform gives your team, and what each plan includes. Items marked as add-ons can be bought on top of any plan.
Standard, Pro or Ultra?
Every tier gets the same Coqui AI. What changes is how many customers it handles each month, how hard it works to win back undecided buyers, and how much our team helps you.
Standard
Answer every message
For a small shop or a new Page that wants every customer answered in seconds, day and night.
300 customers a month on Messenger, 400 with Messenger + Comments
- All of Coqui's core work: replies, voice and photos, products and prices, orders and bookings
- Shared inbox, contacts and sales pipeline
- One follow-up when a customer goes quiet
Pro
Win back undecided buyers
For a growing business: more customers, and Coqui follows up so fewer sales slip away.
700 customers a month on Messenger, 1,000 with Messenger + Comments
- Everything in Standard
- Smart follow-ups: up to two, timed to each conversation
- A feedback question after every order or booking
- "Call me next week" becomes a task for your team
- Priority support from our team
Ultra
Chase every lead, with our team beside you
For a busy Page: the most customers, Coqui reaching out first, and hands-on help.
1,500 customers a month on Messenger, 2,500 with Messenger + Comments
- Everything in Pro
- Proactive Coqui: follows up with every likely buyer and, on plans with comments, privately messages people who comment with buying interest
- Onboarding call: we set up your products, playbook and talking style
- Monthly results review with our team
A customer is one person who messages or comments in a calendar month, however many messages they send. You're emailed at 80% and 100% of your limit. After a 10% extra allowance, new customers that month go to your team in the Inbox, while people Coqui is already talking to keep getting answers. The count starts again on the 1st. "Unlimited" is fair use: far beyond 10,000 customers a month we'll agree a custom setup with you. Change tier any time from your dashboard (Meta Integration → Change tier).
Find your plan in 30 seconds
Answer a few questions and we'll suggest the plan and tier that fits.
What Coqui does for your kind of business
Online shop / F-commerce
Answers "price?", "size ache?" and delivery questions instantly, takes the order with name, phone and address, and gives an order ID.
Most shops: Messenger + Comments Pro
Clinic, doctor, salon
Shares timings and fees, offers free appointment slots and books them, and reminds the patient or client.
Most clinics: Messenger Pro
Restaurant / food
Answers menu, price and delivery-area questions, takes orders and table bookings, and tells everyone today's offer.
Busy kitchens: Messenger + Comments Ultra
Education, training, agency
Explains courses, fees and requirements, collects phone numbers and books counselling, and follows up with undecided students.
Most institutes: Messenger + Comments Pro or Ultra
Other services
Answers what you offer and what it costs, books visits or calls, and hands serious leads to your team.
Start with: Messenger Standard
Compare every feature
| Messenger | Standard ৳3,333 | Pro ৳5,999 | Ultra ৳9,999 |
|---|---|---|---|
| What Coqui does | |||
| Instant Messenger replies, 24/7 Answers every message on your Facebook Page in seconds, day and night, and waits when a customer is still typing. | ✓ | ✓ | ✓ |
| Bangla, Banglish and English Replies in the customer's own language and script. | ✓ | ✓ | ✓ |
| Understands voice messages Listens to a customer's voice note and answers it. | ✓ | ✓ | ✓ |
| Understands photos and PDFs Reads the pictures and documents customers send. | ✓ | ✓ | ✓ |
| Answers from your products and prices Uses your catalog, sales playbook and documents, so answers are exact. | ✓ | ✓ | ✓ |
| Writes in your talking style Learns your way of writing from a sample and replies the same way. | ✓ | ✓ | ✓ |
| Replies to post comments Answers public comments under your posts and likes the comment it answered. | — | — | — |
| Handles emoji reactions Leaves happy reactions alone and follows up when a customer reacts unhappily. | ✓ | ✓ | ✓ |
| Books appointments Offers only the free slots from your booking hours (and Google Calendar, if connected) and books them in the chat. | ✓ | ✓ | ✓ |
| Takes orders with an order ID Collects the order details and gives the customer an order ID. | ✓ | ✓ | ✓ |
| Collects phone numbers in one tap Sends Messenger's share-phone button when a number is needed. | ✓ | ✓ | ✓ |
| Remembers returning customers Keeps each customer's details and history for 30 days. | ✓ | ✓ | ✓ |
| Hands over to your team Passes complaints, refunds and requests for a person to your team. | ✓ | ✓ | ✓ |
| Learns from your approved answers Questions it can't answer go to you; the answers you approve, it uses next time. | ✓ | ✓ | ✓ |
| Tells customers your offers Mentions the offers and notices you post on the Notice Board. | ✓ | ✓ | ✓ |
| Follows up after silence Sends one helpful follow-up when a customer goes quiet, inside Messenger's 24-hour window. | ✓ | ✓ | ✓ |
| Proactive Coqui Follows up with every likely buyer and, on plans with comments, privately messages people who comment with buying interest. | — | — | ✓ |
| AI chat on your website The same Coqui in a chat bubble on your own website. | ✓ | ✓ | ✓ |
| WhatsApp repliesComing soon The same Coqui on your WhatsApp Business number. | — | — | — |
| Instagram repliesComing soon The same Coqui on your Instagram messages and comments. | — | — | — |
| Smart follow-ups Up to two follow-ups timed to each conversation, a feedback question after orders, and team tasks for later call-backs. | — | ✓ | ✓ |
| What the platform gives you | |||
| Shared team inbox Every conversation and comment in one inbox, with saved replies and a pause-AI switch. | ✓ | ✓ | ✓ |
| Contacts and sales pipeline Every customer saved automatically, with stages, tags and CSV export. | ✓ | ✓ | ✓ |
| Ready-made setup for your industry Stages and message templates made for your type of business. | ✓ | ✓ | ✓ |
| Team members, roles and branches Invite agents as Agent, Team Lead or Manager, by branch, with permission switches. Each extra seat is paid once. | ✓ | ✓ | ✓ |
| Agent workspace Your team signs in to their own inbox and contacts. | ✓ | ✓ | ✓ |
| Team chat Message your team inside Coqui. | ✓ | ✓ | ✓ |
| Job routing to online agents Customers who need a person go to whoever on your team is online. | ✓ | ✓ | ✓ |
| Follow-up tasks Reminders for your team to call or message customers back. | ✓ | ✓ | ✓ |
| Pulse and missed-lead finder Today's to-dos and the leads that are slipping away. | ✓ | ✓ | ✓ |
| Overview reports Conversations, replies, comments and leads at a glance. | ✓ | ✓ | ✓ |
| Booking calendar and Google Calendar Opening hours and bookings, synced with your Google Calendar. | ✓ | ✓ | ✓ |
| Call and SMS from the inbox Call or text customers from Coqui using your number. | ✓ | ✓ | ✓ |
| Notice board Post offers, closures and news for Coqui to tell customers. | ✓ | ✓ | ✓ |
| Product catalog and import Add products by form or import from Excel, CSV, PDF, Word or Google Sheets. | ✓ | ✓ | ✓ |
| Verified payment receipts bKash and Nagad payments with a verifiable PDF receipt. | ✓ | ✓ | ✓ |
| Two-step sign-in and security Authenticator sign-in, active sessions and sign out everywhere. | ✓ | ✓ | ✓ |
| Several Pages in one account Run more than one Facebook Page from one account; each Page has its own plan and tier. | ✓ | ✓ | ✓ |
| Bangla or English dashboard Use the dashboard in the language you prefer. | ✓ | ✓ | ✓ |
| Priority support Our team answers you first, within 2 hours from 9am to 9pm. | — | ✓ | ✓ |
| Onboarding call We set up your products, sales playbook and talking style with you. | — | — | ✓ |
| Monthly results review A short monthly check-in on your leads, missed chats and what to improve. | — | — | ✓ |
| Messenger + Comments | Standard ৳5,499 | Pro ৳9,999 | Ultra ৳16,999 |
|---|---|---|---|
| What Coqui does | |||
| Instant Messenger replies, 24/7 Answers every message on your Facebook Page in seconds, day and night, and waits when a customer is still typing. | ✓ | ✓ | ✓ |
| Bangla, Banglish and English Replies in the customer's own language and script. | ✓ | ✓ | ✓ |
| Understands voice messages Listens to a customer's voice note and answers it. | ✓ | ✓ | ✓ |
| Understands photos and PDFs Reads the pictures and documents customers send. | ✓ | ✓ | ✓ |
| Answers from your products and prices Uses your catalog, sales playbook and documents, so answers are exact. | ✓ | ✓ | ✓ |
| Writes in your talking style Learns your way of writing from a sample and replies the same way. | ✓ | ✓ | ✓ |
| Replies to post comments Answers public comments under your posts and likes the comment it answered. | ✓ | ✓ | ✓ |
| Handles emoji reactions Leaves happy reactions alone and follows up when a customer reacts unhappily. | ✓ | ✓ | ✓ |
| Books appointments Offers only the free slots from your booking hours (and Google Calendar, if connected) and books them in the chat. | ✓ | ✓ | ✓ |
| Takes orders with an order ID Collects the order details and gives the customer an order ID. | ✓ | ✓ | ✓ |
| Collects phone numbers in one tap Sends Messenger's share-phone button when a number is needed. | ✓ | ✓ | ✓ |
| Remembers returning customers Keeps each customer's details and history for 30 days. | ✓ | ✓ | ✓ |
| Hands over to your team Passes complaints, refunds and requests for a person to your team. | ✓ | ✓ | ✓ |
| Learns from your approved answers Questions it can't answer go to you; the answers you approve, it uses next time. | ✓ | ✓ | ✓ |
| Tells customers your offers Mentions the offers and notices you post on the Notice Board. | ✓ | ✓ | ✓ |
| Follows up after silence Sends one helpful follow-up when a customer goes quiet, inside Messenger's 24-hour window. | ✓ | ✓ | ✓ |
| Proactive Coqui Follows up with every likely buyer and, on plans with comments, privately messages people who comment with buying interest. | — | — | ✓ |
| AI chat on your website The same Coqui in a chat bubble on your own website. | ✓ | ✓ | ✓ |
| WhatsApp repliesComing soon The same Coqui on your WhatsApp Business number. | — | — | — |
| Instagram repliesComing soon The same Coqui on your Instagram messages and comments. | — | — | — |
| Smart follow-ups Up to two follow-ups timed to each conversation, a feedback question after orders, and team tasks for later call-backs. | — | ✓ | ✓ |
| What the platform gives you | |||
| Shared team inbox Every conversation and comment in one inbox, with saved replies and a pause-AI switch. | ✓ | ✓ | ✓ |
| Contacts and sales pipeline Every customer saved automatically, with stages, tags and CSV export. | ✓ | ✓ | ✓ |
| Ready-made setup for your industry Stages and message templates made for your type of business. | ✓ | ✓ | ✓ |
| Team members, roles and branches Invite agents as Agent, Team Lead or Manager, by branch, with permission switches. Each extra seat is paid once. | ✓ | ✓ | ✓ |
| Agent workspace Your team signs in to their own inbox and contacts. | ✓ | ✓ | ✓ |
| Team chat Message your team inside Coqui. | ✓ | ✓ | ✓ |
| Job routing to online agents Customers who need a person go to whoever on your team is online. | ✓ | ✓ | ✓ |
| Follow-up tasks Reminders for your team to call or message customers back. | ✓ | ✓ | ✓ |
| Pulse and missed-lead finder Today's to-dos and the leads that are slipping away. | ✓ | ✓ | ✓ |
| Overview reports Conversations, replies, comments and leads at a glance. | ✓ | ✓ | ✓ |
| Booking calendar and Google Calendar Opening hours and bookings, synced with your Google Calendar. | ✓ | ✓ | ✓ |
| Call and SMS from the inbox Call or text customers from Coqui using your number. | ✓ | ✓ | ✓ |
| Notice board Post offers, closures and news for Coqui to tell customers. | ✓ | ✓ | ✓ |
| Product catalog and import Add products by form or import from Excel, CSV, PDF, Word or Google Sheets. | ✓ | ✓ | ✓ |
| Verified payment receipts bKash and Nagad payments with a verifiable PDF receipt. | ✓ | ✓ | ✓ |
| Two-step sign-in and security Authenticator sign-in, active sessions and sign out everywhere. | ✓ | ✓ | ✓ |
| Several Pages in one account Run more than one Facebook Page from one account; each Page has its own plan and tier. | ✓ | ✓ | ✓ |
| Bangla or English dashboard Use the dashboard in the language you prefer. | ✓ | ✓ | ✓ |
| Priority support Our team answers you first, within 2 hours from 9am to 9pm. | — | ✓ | ✓ |
| Onboarding call We set up your products, sales playbook and talking style with you. | — | — | ✓ |
| Monthly results review A short monthly check-in on your leads, missed chats and what to improve. | — | — | ✓ |
| Full Omnichannel | Standard ৳27,999 | Pro ৳39,999 | Ultra ৳57,999 |
|---|---|---|---|
| What Coqui does | |||
| Instant Messenger replies, 24/7 Answers every message on your Facebook Page in seconds, day and night, and waits when a customer is still typing. | ✓ | ✓ | ✓ |
| Bangla, Banglish and English Replies in the customer's own language and script. | ✓ | ✓ | ✓ |
| Understands voice messages Listens to a customer's voice note and answers it. | ✓ | ✓ | ✓ |
| Understands photos and PDFs Reads the pictures and documents customers send. | ✓ | ✓ | ✓ |
| Answers from your products and prices Uses your catalog, sales playbook and documents, so answers are exact. | ✓ | ✓ | ✓ |
| Writes in your talking style Learns your way of writing from a sample and replies the same way. | ✓ | ✓ | ✓ |
| Replies to post comments Answers public comments under your posts and likes the comment it answered. | ✓ | ✓ | ✓ |
| Handles emoji reactions Leaves happy reactions alone and follows up when a customer reacts unhappily. | ✓ | ✓ | ✓ |
| Books appointments Offers only the free slots from your booking hours (and Google Calendar, if connected) and books them in the chat. | ✓ | ✓ | ✓ |
| Takes orders with an order ID Collects the order details and gives the customer an order ID. | ✓ | ✓ | ✓ |
| Collects phone numbers in one tap Sends Messenger's share-phone button when a number is needed. | ✓ | ✓ | ✓ |
| Remembers returning customers Keeps each customer's details and history for 30 days. | ✓ | ✓ | ✓ |
| Hands over to your team Passes complaints, refunds and requests for a person to your team. | ✓ | ✓ | ✓ |
| Learns from your approved answers Questions it can't answer go to you; the answers you approve, it uses next time. | ✓ | ✓ | ✓ |
| Tells customers your offers Mentions the offers and notices you post on the Notice Board. | ✓ | ✓ | ✓ |
| Follows up after silence Sends one helpful follow-up when a customer goes quiet, inside Messenger's 24-hour window. | ✓ | ✓ | ✓ |
| Proactive Coqui Follows up with every likely buyer and, on plans with comments, privately messages people who comment with buying interest. | — | ✓ | ✓ |
| AI chat on your website The same Coqui in a chat bubble on your own website. | ✓ | ✓ | ✓ |
| WhatsApp repliesComing soon The same Coqui on your WhatsApp Business number. | ✓ | ✓ | ✓ |
| Instagram repliesComing soon The same Coqui on your Instagram messages and comments. | — | — | — |
| Smart follow-ups Up to two follow-ups timed to each conversation, a feedback question after orders, and team tasks for later call-backs. | — | ✓ | ✓ |
| What the platform gives you | |||
| Shared team inbox Every conversation and comment in one inbox, with saved replies and a pause-AI switch. | ✓ | ✓ | ✓ |
| Contacts and sales pipeline Every customer saved automatically, with stages, tags and CSV export. | ✓ | ✓ | ✓ |
| Ready-made setup for your industry Stages and message templates made for your type of business. | ✓ | ✓ | ✓ |
| Team members, roles and branches Invite agents as Agent, Team Lead or Manager, by branch, with permission switches. Each extra seat is paid once. | ✓ | ✓ | ✓ |
| Agent workspace Your team signs in to their own inbox and contacts. | ✓ | ✓ | ✓ |
| Team chat Message your team inside Coqui. | ✓ | ✓ | ✓ |
| Job routing to online agents Customers who need a person go to whoever on your team is online. | ✓ | ✓ | ✓ |
| Follow-up tasks Reminders for your team to call or message customers back. | ✓ | ✓ | ✓ |
| Pulse and missed-lead finder Today's to-dos and the leads that are slipping away. | ✓ | ✓ | ✓ |
| Overview reports Conversations, replies, comments and leads at a glance. | ✓ | ✓ | ✓ |
| Booking calendar and Google Calendar Opening hours and bookings, synced with your Google Calendar. | ✓ | ✓ | ✓ |
| Call and SMS from the inbox Call or text customers from Coqui using your number. | ✓ | ✓ | ✓ |
| Notice board Post offers, closures and news for Coqui to tell customers. | ✓ | ✓ | ✓ |
| Product catalog and import Add products by form or import from Excel, CSV, PDF, Word or Google Sheets. | ✓ | ✓ | ✓ |
| Verified payment receipts bKash and Nagad payments with a verifiable PDF receipt. | ✓ | ✓ | ✓ |
| Two-step sign-in and security Authenticator sign-in, active sessions and sign out everywhere. | ✓ | ✓ | ✓ |
| Several Pages in one account Run more than one Facebook Page from one account; each Page has its own plan and tier. | ✓ | ✓ | ✓ |
| Bangla or English dashboard Use the dashboard in the language you prefer. | ✓ | ✓ | ✓ |
| Priority support Our team answers you first, within 2 hours from 9am to 9pm. | — | ✓ | ✓ |
| Onboarding call We set up your products, sales playbook and talking style with you. | — | — | ✓ |
| Monthly results review A short monthly check-in on your leads, missed chats and what to improve. | — | — | ✓ |
Prices are per Facebook Page per month, billed monthly with no setup fee. WhatsApp and Instagram are waiting for Meta's approval. Full Omnichannel is a free waitlist until WhatsApp is live: nobody is billed for it before then.